House rules
House Rules
Furniture & Equipment
- If any damage or soiling is found after check-out, you will be charged for the cost of replacement, repair, and/or special cleaning.
- If damage to the facilities prevents us from accepting the next guest, compensation for lost business may also be charged.
- If there is severe soiling (such as food or drinks left behind, bodily waste, etc.) or dirt requiring cleaning beyond normal housekeeping, a special cleaning fee will be charged.
* If professional repairs are required, additional repair costs will be charged separately. - If any furniture or equipment is damaged or soiled, please contact the host through the booking platform as soon as you notice it.
- IMPORTANT: If the damage or soiling is not self-reported, an additional ¥100,000 will be charged on top of the standard amount.
- We take great care to keep all furnishings and equipment in good condition; however, some items may occasionally be unavailable due to damage or malfunction. We appreciate your understanding and cooperation. If you notice any damage or malfunction, please contact us promptly.
Noise at Night
- Please refrain from loud voices and excessive noise at night, as they may disturb our neighbors.
- Please be considerate and keep noise to a minimum, especially at night.
- If we receive a noise complaint from a neighbor, a fine of ¥50,000 or more will be charged.
Smoking
- Smoking is strictly prohibited throughout the property and its premises.
- If smoking is confirmed, a fine and cleaning fee of ¥50,000 or more will be charged.
- Cigarette butts found mixed in waste (such as cans or bottles) will also be considered smoking on the premises.
- Smoking on the street and littering are also prohibited. Violations will result in a fine of ¥50,000 or more.
Lost Items
As a general rule, we do not contact guests about items left behind unless they are valuables. Please check your belongings carefully before leaving.
Lost Keys
If you lose a key, you will be charged the cost of issuing a replacement key.
Important Notice Regarding Disruptive Behavior
If we receive a complaint from other guests or neighbors due to any of the following disruptive behavior, a fine of ¥30,000 or more will be charged.
- Ringing the intercom as a prank
- Making loud noises, shouting, or singing at night
- Approaching guests staying in other villas or engaging in unwanted advances
- Playing music at excessive volume
- Entering another villa without permission or peeking inside
Fireworks
- Fireworks are strictly prohibited anywhere on the premises, including handheld fireworks.
- If any signs of fireworks are found, a special cleaning fee will be charged.
- If the lawn is scorched, it will need to be completely replaced, and a replacement fee of ¥500,000 will be charged.
Pool Use
The property accepts no responsibility for accidents or injuries occurring in the pool. Please do not engage in any activity that may contaminate the pool or bring damaged or breakable items into the pool. If the pool water must be replaced due to contamination, a fee of ¥200,000 will be charged.
Sauna Use
- Guests with high blood pressure, heart disease, or those who are pregnant should refrain from using the sauna.
- Please limit each sauna session to approximately 10 minutes.
- Food and drinks are not permitted in the sauna. Please do not use the sauna after consuming alcohol.
- Please place a towel down before using the sauna after showering.
- Please use the sauna quietly and considerately.
- The property accepts no responsibility for accidents or injuries occurring during sauna use.
- If the sauna is soiled, a special cleaning fee of ¥100,000 will be charged.
Pets
We have prepared a comfortable environment for guests staying with pets. However, guests are responsible for supervising their pets and managing any accidents or issues that may occur during their stay. Please note that we cannot accept responsibility for injuries caused by pets or damage to the property or its facilities.
Fees for Damage or Rule Violations
Additional charges may apply in the event of damage or soiling to furnishings or equipment, or violations of the house rules.
About the Natural Environment
The pool and terrace are located outdoors and surrounded by abundant natural scenery. As a result, insects may be present depending on the season and weather. Please be aware of this in advance and prepare your own insect-repellent measures as needed.
In the Event of Equipment Malfunction
As the property is located some distance from our management base, it may not always be possible to respond immediately to equipment malfunctions or other issues. We apologize for any inconvenience and appreciate your understanding and cooperation.
▷ For International Guests
Under Japanese law, we are required to collect the name, address, occupation, and a copy of the passport of every guest. Please submit the guest information and passport photos for all guests by the check-in date. Instructions will be provided through the booking site you used; please complete the required procedures accordingly.
▷ For Guests Residing in Japan
Please submit the required guest information for all guests by the check-in date. Instructions will be provided through the booking site you used; please complete the required procedures accordingly.